Shipping Information

Shipping Information

At Kollecktion.com, we are proud to offer FREE shipping on all orders! We aim to provide a seamless shopping experience by ensuring your order reaches you as quickly and efficiently as possible. Below, you will find all the information regarding our shipping process.

Order Processing Times

  • Processing Time: Please allow 1–3 business days to process and dispatch your order after it is placed.
  • Definition of Dispatch: An order is considered dispatched once it is handed over to our shipping carrier and is in transit to your address.
  • Peak Periods: During peak times and holidays, processing times may extend up to 7 business days.

Estimated Shipping Times

Delivery times vary depending on your location. Below are the estimated delivery times:

  • 🇺🇸 United States: 5–10 business days
  • 🇨🇦 Canada: 7–14 business days
  • 🇬🇧 United Kingdom: 7–14 business days
  • 🌍 International: 10–20 business days

Please Note:

  • Shipping carriers may experience delays during peak times or holidays.
  • International shipments may encounter customs delays, which could extend the overall delivery timeframe.

Order Changes & Accurate Shipping Details

It is the customer’s responsibility to provide accurate and complete shipping details during checkout.

  • Address Verification: If our system detects an issue with your address, we will contact you via email within 3 business days to verify the details.
  • Response Time: If we do not receive a response within this time, we reserve the right to cancel your order.

To Make Changes:

  • If you notice an error in your shipping details, email us at support@kollecktion.com within 24 hours of placing your order.
  • We will do our best to accommodate changes but cannot guarantee adjustments after the 24-hour window.

Delayed Delivery

While we strive to ensure timely delivery, delays may occasionally occur due to factors beyond our control, such as:

  • Severe weather conditions
  • Transportation disruptions
  • Courier or customs delays

In such cases, we will work with our courier partners to minimize delays and provide you with updates.

Please Note:

  • Kollecktion.com is not liable for delays caused by external factors beyond our control.
  • We cannot guarantee exact delivery dates but will assist you in resolving any issues.

Lost or Stolen Packages

We understand the frustration of lost or stolen packages. Once your order is handed over to the courier, it is out of our control.

What to Do:

  • Contact us at support@kollecktion.com, and we will assist you.
  • Reach out to the courier directly to file a claim for the lost or stolen package.

Important Notes:

  • Lost or stolen packages fall outside our refund policy.
  • In some cases, we may offer a replacement at our discretion.
  • If the package cannot be recovered, filing a police report is recommended.

Shipping Policy Changes

Kollecktion.com reserves the right to modify or update this Shipping Policy at any time without prior notice.

Your Responsibility:

  • It is your responsibility to review the most recent version of this Shipping Policy before making a purchase.
  • By purchasing from Kollecktion.com, you agree to the terms of this policy, including any modifications.

For any questions or concerns, feel free to contact us at support@kollecktion.com. We’re here to help!